Effective Date: January 29, 2026
Last Updated: January 29, 2026

Introduction

Northmark ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy and Data Protection statement explains how we collect, use, disclose, and safeguard information when you visit our website or engage with our services.

This policy applies to information collected through our website, services, and any related communications.

Information We Collect

Information You Provide Directly

We collect information you provide when you:

• Submit inquiry or contact forms

• Apply for training programmes

• Register for services

• Communicate with us via email or other channels

• Participate in assessments or evaluations

This may include:

• Name

• Email address

• Phone number

• Organization name and role

• Professional background information

• Information provided in application responses

• Communication preferences

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and time spent on pages

• Referring website addresses

• Geographic location (general)

We collect this information through cookies and similar tracking technologies (see "Cookies and Tracking Technologies" section below).

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and communications

• Assess suitability for training programmes

• Deliver professional services and training

• Process applications and registrations

• Provide customer support

• Improve our website and services

• Communicate about our services (with your consent)

• Comply with legal obligations

• Protect against fraud and unauthorized activity

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

Legal Basis for Processing

We process your personal information based on:

• Consent: When you voluntarily provide information through forms or communications

• Contractual necessity: To provide services you have requested

• Legitimate interests: To operate our business, improve services, and communicate about relevant offerings

• Legal compliance: To meet regulatory and legal requirements

How We Share Your Information

Northmark does not sell, rent, or distribute your personal information to third parties for their marketing purposes.

We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us with:

• Website hosting and maintenance

• Email communication services

• Data analytics

• Payment processing (if applicable)

• Customer relationship management

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose information when required by law or in response to:

• Valid legal processes (subpoenas, court orders)

• Government or regulatory requests

• Protection of our rights, property, or safety

• Investigation of fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

With Your Consent

We may share information for other purposes with your explicit consent.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Specifically:

• Inquiry and contact data: Retained for up to 3 years from last contact

• Application data: Retained for assessment and quality purposes, typically 3-5 years

• Service delivery data: Retained for the duration of engagement plus 7 years for business records

• Website analytics data: Retained in anonymized form indefinitely

You may request deletion of your information at any time, subject to legal retention requirements.

Cookies and Tracking Technologies

What Are Cookies

Cookies are small text files placed on your device to collect standard internet log information and visitor behavior patterns.

How We Use Cookies

We use cookies to:

• Ensure website functionality

• Understand how visitors interact with our site

• Remember your preferences

• Improve user experience

Types of Cookies We Use

• Essential cookies: Required for website operation (cannot be disabled)

• Analytics cookies: Help us understand website usage patterns

• Preference cookies: Remember your settings and choices

We do not use cookies for behavioral advertising or aggressive tracking.

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

To opt out of analytics cookies, you can use browser settings or visit the opt-out pages of analytics providers we use.

Your Privacy Rights

Rights for All Users

Regardless of location, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Withdraw consent for processing

• Object to processing of your information

• Request restriction of processing

Additional Rights for California Residents

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have additional rights:

• Right to Know: Request disclosure of personal information collected, used, disclosed, or sold

• Right to Delete: Request deletion of personal information

• Right to Opt-Out: Opt out of the sale or sharing of personal information (Note: Northmark does not sell personal information)

• Right to Correct: Request correction of inaccurate personal information

• Right to Limit Use: Limit the use of sensitive personal information

• Right to Non-Discrimination: Exercise privacy rights without discriminatory treatment

Additional Rights for Virginia, Colorado, Connecticut, and Utah Residents

Residents of these states have similar rights under their respective state privacy laws, including rights to access, correct, delete, and obtain a copy of personal information, as well as opt out of targeted advertising and sales of personal information.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: admin@northmark.net

We will respond to verified requests within the timeframes required by applicable law (typically 30-45 days).

To verify your identity, we may request additional information to confirm you are the person about whom we collected personal information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• Encryption of data in transit and at rest

• Secure server infrastructure

• Access controls and authentication

• Regular security assessments

• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Northmark's services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete such information promptly.

International Data Transfers

If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located.

By using our services, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

Changes to This Privacy Policy

We may update this Privacy and Data Protection statement periodically to reflect changes in our practices, legal requirements, or services.

Updates will be posted on this page with a revised "Last Updated" date. Material changes will be communicated through:

• Prominent notice on our website

• Email notification (for registered users)

• Other appropriate channels

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Do Not Track Signals

Some browsers include "Do Not Track" (DNT) features. Currently, there is no industry consensus on responding to DNT signals. Our website does not respond to DNT browser signals at this time.

California "Shine the Light" Law

California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for direct marketing purposes.

Northmark does not disclose personal information to third parties for their direct marketing purposes. If you have questions, please contact us using the information below.

Nevada Privacy Rights

Nevada law permits Nevada residents to opt out of the sale of certain covered information. Northmark does not sell covered information as defined under Nevada law. If you have questions, please contact us.

Contact Information

If you have questions, concerns, or requests regarding this Privacy and Data Protection statement or our data practices, please contact us:

Northmark Privacy Office

Email: privacy@northmark.net
Mail: [Company Address]
Phone: [Phone Number] (optional)

For privacy-related inquiries, please include:

• Your name and contact information

• Nature of your inquiry or request

• Relevant details to help us respond effectively

Complaint Process

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with:

• Your state Attorney General's office

• The Federal Trade Commission (FTC)

• Other applicable regulatory authorities based on your jurisdiction

Accessibility

We are committed to making this privacy policy accessible to all individuals. If you require this policy in an alternative format, please contact us at the information provided above.

Northmark provides professional training services. This privacy policy describes how we handle personal information in accordance with applicable law. If you have questions about our privacy practices, please contact us using the information above.

Summary of Key Points

For your convenience, here is a summary of our privacy practices:

• What we collect: Name, contact information, professional background, website usage data

• How we use it: Service delivery, communications, improvement, legal compliance

• Who we share with: Service providers (limited), legal authorities (when required)

• Your rights: Access, correction, deletion, opt-out

• Security: Industry-standard technical and organizational measures

• Retention: As long as necessary for business purposes and legal requirements

• Contact: privacy@northmark.net

This summary is for convenience only. The full policy above governs our privacy practices.